Senior Claims Operations Leader – Accidental Damage

Hastings Direct in the UK is seeking a Claims Operations Manager (Contact Centre Leader) to oversee the Accidental Damage operation across multiple sites and our outsourced partners, delivering ambitious targets in a market-leading claims operation.

You will coach and align teams, manage performance, and ensure first contact resolution, policy-compliant decisions and effective reserve management, while using data to drive improvements and engage stakeholders.

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