About Drake’s
Founded in 1977, Drake’s is a British luxury menswear brand renowned for exceptional craftsmanship, quality materials and timeless style.
From our beginnings as a specialist maker of handcrafted ties, we have grown into an internationally recognised menswear brand offering tailoring, knitwear, shirting, outerwear and accessories, all united by our philosophy of Relaxed Elegance.
Our flagship store at 9 Savile Row welcomes clients from around the world, offering a personalised retail experience built on genuine hospitality, expert product knowledge and a shared appreciation for craftsmanship and enduring style.
The Role
We are looking for an enthusiastic and commercially minded Sales Associate to join our flagship store on Savile Row.
This is an exciting opportunity for someone with a passion for luxury menswear, tailoring and exceptional customer service to represent the Drake’s brand.
You will play a key role in delivering an outstanding client experience, developing long-term customer relationships and contributing to the commercial success of the store.
The ideal candidate will combine strong sales ability with genuine product knowledge, an appreciation for personal style and a proactive approach to client development.
Key Responsibilities
Client Experience & Sales
- Deliver exceptional, personalised customer service in line with Drake’s brand values.
- Build and maintain strong relationships with both new and existing clients.
- Provide confident styling advice across tailoring, knitwear, shirting, outerwear and accessories.
- Proactively drive sales and contribute towards individual and store targets.
- Develop repeat business through client appointments, follow-ups and personalised outreach.
Tailoring & Product Knowledge
- Develop in-depth knowledge of Drake’s collections, fabrics, garment construction and craftsmanship.
- Advise clients on fit, styling, alterations and garment care.
- Support Ready-to-Wear and Made-to-Order tailoring appointments.
- Accurately communicate alteration requirements and customer preferences.
- Continuously develop product and tailoring expertise through training and practical experience.
Store Operations & Teamwork
- Maintain exceptional store presentation and visual merchandising standards.
- Assist with stock replenishment, deliveries and inventory management.
- Support in-store events and private client appointments.
- Work collaboratively with colleagues to achieve commercial objectives.
- Contribute to a positive, professional and customer-focused store environment.
About You
We are looking for someone who demonstrates:
- Previous experience in luxury retail, premium menswear or a similar customer-focused environment.
- Strong knowledge of Ready-to-Wear tailoring, fit and garment construction.
- Experience with Made-to-Order tailoring, or a genuine desire to develop this expertise.
- A passion for menswear, craftsmanship and personal style.
- Excellent interpersonal and communication skills.
- Confidence engaging with a diverse, international clientele.
- A proactive, commercially focused approach to sales and client relationship building.
- Strong attention to detail and a commitment to exceptional standards.
- Confidence using CRM systems and digital communication tools.
- Flexibility to work on a rota basis, including regular weekends.
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