Area Manager – Property Management

Overview

As Area Manager for Property Management at LRG, you will lead a multi-branch team to ensure smooth PM Hub operations and high-quality customer service. You’ll report to the Regional Director and oversee Property Managers, Inventory Clerks, and senior hub staff, driving productivity and outputs. The role focuses on people leadership, compliance, and delivering efficiency and profitability within the region. You will collaborate on group projects and initiatives, shaping service quality and team development in a growth-focused, award-winning company.

Pay / Benefits

• competitive base salary and bonus
• quarterly and yearly awards
• salary sacrifice pension scheme
• generous holiday allowance
• parental leave and fertility policy
• staff discounts

Responsibilities

• Provide leadership and guidance to the Property Management team and Head of Centre to improve productivity and outcomes
• Support recruitment for PM/PI roles within the region
• Audit property management activities and implement corrective actions
• Share and implement best practice across property management
• Oversee gas compliance processes and conduct relevant conversations
• Monitor overdue workflows, works orders and property visits with proactive discussions
• Review and discuss Property Management reports regularly
• Collaborate on regional group projects with the Regional Director
• Direct line management of the Senior Team within the Hub
• Conduct interviews and manage monthly managers’ meetings and 1-to-1s; cascade directives and ensure information flow
• Ensure policy compliance with relevant legislation and company procedures
• Empower staff to handle and, if needed, escalate complaints; investigate and coordinate appropriate responses
• Create efficiency and monitor costs while maintaining high service standards
• Foster excellent customer service and implement a local quality control strategy to monitor customer experiences
• Develop talent through coaching, training, and succession planning to retain staff
• Contribute to achieving profitability targets in collaboration with Regional Directors
• Identify opportunities to enhance service levels for internal and external customers
• Ensure adequate department cover during holidays and days off
• Manage workload and morale within the Property Management Team
• Serve as a liaison for lettings/branch managers to resolve issues with PM team
• Be the point of contact for out-of-hours emergencies and respond with sound judgement

Key requirements

• Excellent communication, written and verbal
• Professional telephone manner
• Strong organisational, time-management and attention-to-detail skills
• Experience leading a team
• Minimum 4 years Property Management experience
• Up-to-date knowledge of legislation
• Experience in property management or lettings
• Full UK Driving Licence

• excellent communication
• organizational skills
• attention to detail
• leadership experience
• team collaboration

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