Customer Service and Sales Manager

Overview

In this role you will lead a centre to deliver targets while delivering world-class service. You’ll own on-site operations, drive sales through new business and upselling, and ensure customers become brand ambassadors for the centre and IWG. You will manage, motivate and develop a small team, solving challenges and maintaining a high-quality workspace. This role offers clear growth, induction and ongoing development, and a strong link to company mission and sustainability initiatives.

Pay / Benefits

• generous quarterly commission incentives
• sociable hours
• comprehensive flexible workplace benefits
• induction training and ongoing development
• great promotion prospects
• focus on wellbeing (mental, physical, financial)

Responsibilities

• Manage all on-site centre operations and resources
• Lead problem solving and decision making to meet targets
• Generate sales through new business and upsell to existing customers
• Give tours to prospective customers
• Ensure exceptional customer service and workspace quality to create brand ambassadors

Key requirements

• Experience delivering against targets in a small, close-knit team
• Sales experience with ability to build a sales pipeline
• Ability to manage a centre or high customer-focus site
• Mindset: passion, drive, ownership and resilience

• passion
• drive
• ownership
• sales pipeline management
• upselling
• customer service excellence

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