Customer Services & Supply Chain Coordinator M/F/D

Overview

In this role you will support the efficient operation of Seqens Custom Specialties’ Supply Chain. You will work closely with customers and internal teams to ensure orders are acknowledged, priced correctly, documented, and delivered on schedule. You’ll manage freight and carrier communications, Export/Import documentation, and stock movements to meet production and customer needs. The position combines customer service with hands-on logistics to sustain reliable, on-time fulfillment in a fast-paced chemical manufacturing environment. This is a chance to contribute to a top-tier contract manufacturer with a strong safety culture and a emphasis on operational excellence.

Responsibilities

• Receive and process sales orders and ensure delivery on requested dates
• Check price lists against orders and prepare documentation
• Coordinate freight rates and liaise with approved hauliers for on-time deliveries
• Prepare Export documentation and liaise with customs brokers for Import/Export
• Maintain Movement Database and update material and order details
• Schedule and coordinate raw material deliveries with operations to meet production slots
• Create and process purchase orders with suppliers and hauliers for timely arrivals
• Generate month-end customer reports and support Commercial Managers
• Coordinate stock movements with storage providers and manage container loading as needed
• Support accounts with credit blocks, invoice queries, and return/release of costs
• Log customer complaints and maintain stock levels to meet customer requirements
• Collaborate with operations to align drumming slots with customer needs

Key requirements

• Customer service/supply chain experience in chemical manufacturing is advantageous
• Logistics experience preferred
• Import/Export logistics experience preferred
• Experience with Deep sea, Short sea and EU logistics preferred
• Excellent organisational and planning skills
• Strong written and verbal communication
• Ability to meet deadlines with minimal supervision
• High attention to detail and accuracy
• Strong IT skills and experience in SAP
• Eligible to work in the UK

• customer focus
• strong communication
• attention to detail
• SAP
• Import/Export logistics
• fleet/haulage coordination

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