Desktop Support Specialist – L3

Overview

In this role, you will deliver advanced end-user and desktop support across Windows, macOS (Apple), Linux (Ubuntu) and mobile devices, acting as a SME for complex issues. You will support AV and meeting room tech, manage deployment and administration of corporate endpoints, and mentor teammates. You’ll work closely with cross-functional teams to ensure reliable end-user services and asset management. This is a hands-on, problem-solving position in a fast-paced, collaborative IT environment with a clear impact on daily operations and meeting room tech readiness.

Responsibilities

• Provide advanced troubleshooting and resolution for desktop hardware, laptops, tablets, cell phones, printers, and related software and OS
• Act as SME for complex issues and escalate when needed
• Support conference room and meeting room AV equipment (Poly, Crestron, Zoom) and room systems
• Manage and deploy end-user devices via SCCM/MDT (Windows) and Landscape (Ubuntu) and MDM for mobile devices
• Administer and troubleshoot operating systems, end-user applications (Office, Outlook, Visio, Project) and security apps (Anti-Virus)
• Configure and maintain Active Directory and Group Policy for endpoints
• Create and maintain deployment packages and runbooks; document procedures and knowledge base
• Monitor and maintain VOIP systems and telecom peripherals; support non-Windows OS
• Provide ticketing lifecycle management from creation to closure; contribute to automation and tooling
• Mentor and train teammates; participate in team strategy and process improvement

Key requirements

• 5+ years of enterprise-desktop support experience
• Advanced knowledge of Windows, macOS, and Linux (Ubuntu) desktops and hardware
• Hands-on experience with SCCM/MDT and Landscape; mobile device management (MDM)
• Advanced knowledge of Active Directory and Group Policy
• Experience with Office suite, Exchange, and related apps (Outlook, Visio, Project)
• PowerShell scripting and desktop automation; strong problem-solving
• Experience with AV hardware and meeting room systems; network setup basics
• Excellent communication skills in English; ability to work under pressure and mentor others
• Ability to work in UK and right to work (visa sponsorship not available)
• Knowledge of VoIP systems and peripheral management

• team collaboration
• strong communication
• mentoring/teaching
• SCCM/MDT
• Landscape (Ubuntu)
• MDM for mobile devices

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