Senior Data Analyst – Remediation

Overview

In this Senior Data Analyst, Remediation role at Lowell, you will use data to identify outcomes that may be unfair or inconsistent and design analyses to group affected customers. You will drive the remediation process across teams, coordinating activities and serving as a central contact to keep initiatives on track. You will build and maintain analysis tools (including VBA) and generate governance MI, helping track performance and drive improvements to prevent recurrence. You will own key documentation and controls, lead complex remediation, and support quality checks while ensuring fair customer outcomes and strong controls.

Pay / Benefits

• discretionary annual bonus
• 3% flexible benefits
• hybrid working
• free onsite parking
• 28 days holiday + public holidays (+ up to 5 optional)
• life assurance

Responsibilities

• Identify fairness gaps in outcomes and design analyses to surface issues affecting customers
• Group impacted customers and drive remediation activities across cross-functional teams
• Coordinate remediation efforts and act as central point of contact to ensure smooth execution
• Build and maintain analysis tools (including VBA) to support insights and governance reporting
• Produce management information (MI) for governance and track performance against targets
• Lead on complex remediation initiatives and provide oversight through quality checks
• Step in for Ops Risk Manager when needed to ensure accuracy, control, and compliance
• Own documentation, controls, and templates to keep standards up-to-date and aligned with policy

Key requirements

• Strong analytical skills with SQL or SAS to derive insights and make data-driven recommendations
• Proven people management experience (minimum 2 years) with ability to lead and develop others
• Good understanding of industry regulations, particularly Consumer Duty and Conduct Risk
• Strong stakeholder management with the ability to influence decisions and communicate to all levels
• Excellent problem-solving, attention to detail, and accuracy
• Proactive and adaptable, able to work independently and with teams
• Advanced MS Office skills

• Stakeholder management
• Communication at all levels
• Problem-solving
• SQL
• SAS
• VBA

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