Technical Program Manager – Infrastructure

Overview

In this role you drive the infrastructure transformation roadmap at Marks & Spencer, spanning networking, servers, platforms, identity, and security. You’ll align cross‑functional teams to deliver outcome-led initiatives, governance, and measurable milestones. You’ll partner with senior tech leaders to ensure quality and feasibility, champion modern engineering practices, and push automation, observability, and zero-trust security. This is a chance to shape large-scale infrastructure in a dynamic, customer‑obsessed retailer.

Pay / Benefits

• 20% colleague discount after probation
• competitive holiday entitlement with option to buy extra
• discretionary bonus schemes
• Defined Contribution Pension Scheme and Life Assurance
• tailored induction and training programmes
• wellbeing support including 24/7 Virtual GP and PAM Assist

Responsibilities

• Lead the infrastructure transformation roadmap across networking, infrastructure, supply chain and logistics systems, identity and access management, and security
• Define programme objectives, success measures, and governance frameworks for outcome-led delivery
• Coordinate integrated plans, dependencies, risks, budgets, and milestones across multiple teams/workstreams
• Partner with technical teams and senior stakeholders to support technical quality and feasibility
• Champion modern engineering practices, including automation, observability, and zero-trust security, and drive continuous improvement and team performance

Key requirements

• experience in technical programme management, software development, or technical product management
• strong understanding of enterprise infrastructure (networking, servers, platforms, security)
• ability to coordinate complex dependencies and deliver across multiple teams in fast-paced environments
• clear communication with technical and non-technical audiences; ability to influence decisions and manage stakeholder expectations
• analytical problem-solving approach with experience in governance, risk management, outcome-led delivery, and lean‑agile leadership

• clear communication
• influencing decisions
• cross-functional collaboration
• enterprise infrastructure
• networking
• security

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