Commercial Manager

Overview

As Commercial Manager, you will support the Civica software portfolio by steering bids, contracts, and customer relationships to secure sustainable, profitable outcomes. You’ll work with sales, delivery and commercial teams to manage risk, governance and growth. The role focuses on complex, high-value accounts and regulatory compliance within the public sector. You’ll help improve commercial processes and adopt new tools, contributing to Civica’s GovTech mission at scale.

Pay / Benefits

• 25 Days Annual Leave + bank holidays
• Pension contributions 5% employer match
• Income protection up to 75% salary
• Life assurance 4x salary
• Private medical insurance
• Health cash plan

Responsibilities

• Support bid and tender activity with commercial reviews, risk assessments and contract negotiations for complex accounts
• Ensure contracts comply with internal policies, legal requirements and public sector regulations
• Identify and manage commercial risks, escalating issues as needed
• Produce reporting on commercial activities, risks and issues for decision making
• Follow and optimise commercial processes, including contract tracking and order booking
• Contribute to continuous improvement of commercial controls and tool adoption

Key requirements

• Experience in a commercial contracts role with understanding of contract law, pricing models and risk
• Experience with government frameworks, ideally in software, technology or public sector
• Financial literacy to interpret payment profiles, margins and costs
• Collaborative, outcome-focused mindset with stakeholders across the business
• Strong organisation and attention to detail, ability to prioritise multi-portfolio work
• Knowledge of SaaS or software licensing models; experience with CLM systems or Salesforce is advantageous but not required

• Collaborative
• Outcome-focused
• Attention to detail
• SaaS or software licensing models
• Contract Lifecycle Management (CLM) systems
• Salesforce experience (advantageous)

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