Legal Services Manager

Overview

As Twilio’s Legal Services Manager, you help streamline the Legal Operations Center of Excellence by handling high-volume, repeatable legal work and serving as the first legal point of contact. You’ll support cross-functional teams on commercial contracts and related processes to improve efficiency. You shape playbooks and drive operational projects that scale legal services in a fast-paced, remote-first environment. This role offers impact across GTM, carrier relations, and law-firm collaboration, within a culture that values inclusion and initiative.

Pay / Benefits

• competitive pay
• generous time off
• parantal and wellness leave
• healthcare
• retirement savings program

Responsibilities

• Serve as first point of contact for GTM and Telecom Carrier Relations; educate on contracts and legal inquiries
• Review, vet, and respond to high-volume legal requests while upholding internal processes
• Independently draft/negotiate NDAs, SOWs, assignment agreements, transition services agreements, service orders
• Manage law firm eBilling matters, configurations, and resolve related escalations
• Become operational expert for COE processes and contribute to the COE Playbook
• Support ad-hoc operational projects and high-volume tasks across legal functions

Key requirements

• Bachelor’s degree
• 5+ years in Legal Operations, Contracts, or Paralegal roles
• Strong knowledge of commercial contracting; experience drafting and negotiating NDAs, SOWs, and related documents
• Experience with contracting tools: Salesforce, Conga, Microsoft Office, Google Suite, Airtable, DocuSign, Adobe Acrobat Pro
• Experience using AI/LLMs (ChatGPT, Gemini, Claude) to improve efficiency
• Outstanding written and verbal communication; detail-oriented with a customer-first mindset
• Process-minded; able to work in a fast-paced, low-supervision environment

• communication excellence
• customer-first attitude
• detail orientation
• Salesforce
• Conga
• Microsoft Office Suite

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