Retail Security Officer

Retail Security Officer – Newcastle City CentreFull-time | Day shifts

About the Role

We are recruiting a professional and presentable Retail Security Officer to join our team in Newcastle city centre.

You will help create a safe and welcoming shopping environment, protect staff and customers, and prevent theft and other security incidents.

Key Responsibilities

• Provide a visible security presence to deter theft and antisocial behaviour.
• Conduct regular patrols of the store.
• Support store staff with loss prevention and security concerns.
• Respond professionally to incidents, using effective communication and de-escalation skills.
• Monitor CCTV where applicable and within your licence permissions.
• Maintain accurate incident reports and records.
• Deliver excellent customer service.

Requirements

• A valid SIA Security Guarding or Door Supervisor licence.
• At least one year of security experience, preferably in retail.
• Good spoken and written English, including the ability to read instructions and complete reports.
• A smart appearance and professional manner.
• Strong observation, communication and customer service skills.
• The right to work in the UK and availability to work full-time.
• Availability for day shifts, including Saturdays and Sundays, is essential.

Employment Terms

• Full-time position
• Day shifts, including weekends
• PAYE contract only – no self-employed arrangements

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