IT Service Delivery Lead: Transformation & Resilience

Company: Stewarts
Apply for the IT Service Delivery Lead: Transformation & Resilience
Location: London
Job Description:

Stewarts in London seeks an IT Service Manager to lead the IT service delivery function, turning data, feedback and risks into actions for Service Desk, technical teams and suppliers. You will ensure changes enter live support with defined ownership, documentation and security controls, while building scalable services for growth.

Responsibilities include governance, performance monitoring, major incident coordination and knowledge management to improve first-time resolution and user experience.

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Posted: October 21st, 2026