Member Experience Concierge

Company: Virgin Active
Apply for the Member Experience Concierge
Location: London
Job Description:

Virgin Active is seeking a full-time Member Journey Host to be the welcoming heartbeat of our London club. You will bridge members with the Virgin Active community, spotting disengagement, reigniting motivation, and turning everyday interactions into meaningful moments to keep members engaged.

You will engage in daily service huddles, share member stories, and proactively reconnect with at-risk members, while supporting club readiness and delivering exceptional service.

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Posted: October 2nd, 2026