Customer Support Team Lead — Drive Service Excellence

Company: LexisNexis Risk Solutions
Apply for the Customer Support Team Lead — Drive Service Excellence
Location: Cardiff
Job Description:

LexisNexis Risk Solutions in the United Kingdom is seeking a Customer Support Team Lead to own operational delivery and strategic improvement within the Customer Support function. You will lead a high-performing team, supporting customer requests and driving service excellence.

You will influence processes, manage incidents and escalations, and build strong relationships with Product, Technology, Sales and other teams to ensure consistent, high-quality outcomes for customers.

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Posted: October 24th, 2026