Retail Media Senior Account Manager

Overview

As Retail Media Senior Account Manager you lead a portfolio of major client accounts within the Retail Media team, shaping strategy, execution and client relationships. You drive operational excellence, define best practices, and mentor Retail Media Executives and Managers. The role centers on advancing marketplace performance across platforms and retailers while contributing to scalable processes and cross-functional collaboration. This is a chance to influence Retail Media at scale and work with the Croudie Network to deliver profitable growth.

Pay / Benefits

• hybrid working (3 days in London)
• career progression opportunities
• Sabbatical after 7 years
• 25 days holiday
• Health & Wellbeing contribution
• Pension

Responsibilities

• Lead marketplace strategy and execution to drive client profit across platforms and retailers (e.g., Amazon, Walmart, Tesco, Sainsbury’s, Boots, Carrefour)
• Oversee client account setup and management for Vendor and Seller models, guiding Brand Registry, PDP optimisation and inventory management
• Direct daily operations and performance for the client portfolio, optimize budgets and drive innovation
• Drive overall team performance to meet margin and revenue targets
• Ensure operational excellence by providing technical guidance and maintaining daily time journaling
• Measure campaign effectiveness and deliver insights through reports to support strategic decisions
• Share learnings with the wider Retail Media, Paid Media, and Analytics teams to improve cross-channel performance
• Analyse large data sets to identify opportunities and provide actionable recommendations
• Define Retail Media best practices and scalable processes to improve efficiency
• Innovate technologies and processes, monitor market trends, and contribute to the tech roadmap
• Stay updated on market tools and opportunities, driving knowledge adoption across the team
• Advocate knowledge sharing and deliver cross-channel processes and tools
• Direct line management of Retail Media Executives and Managers, including 1:1s and performance reviews
• Provide guidance to maintain high standards of client service and communication
• Mentor new team members to achieve operational readiness quickly
• Contribute to the new business process and support sales activities as needed

Key requirements

• Degree-level education or equivalent relevant work experience
• Demonstrable in-depth experience in Retail Media or Marketplace roles within a digital organisation
• Proven experience managing Retail Media campaigns
• Strong track record delivering marketplace and retail media performance in competitive markets
• Proven experience managing client relationships, expectations, and cross-channel activities
• Expert knowledge of current Marketplace and Retail Media best practices, tools, and strategies
• Advanced Microsoft Office skills (Excel, Word, PowerPoint)
• Strong mathematical and analytical skills with large datasets
• Ability to derive insights from data and translate into actionable strategies
• Strategic thinker with ability to plan, drive performance and deliver profitable growth
• Demonstrated ability to identify opportunities, innovate, and stay ahead of industry trends
• Collaborative team player in a fast-moving, cross-functional environment
• Ability to balance multiple priorities and client demands
• Excellent communication, presentation, and negotiation skills
• Highly organized with strong attention to detail and project management ability
• Proactive, self-motivated, autonomous, and able to generate ideas and results
• Innovative mindset with continuous drive for improvement

• collaborative
• communication
• negotiation
• Retail Media expertise
• Marketplace tools and strategies
• data analysis and interpretation

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