Medical Communications Senior Account Manager

Overview

In this role, you will lead strategic client relationships within Song Life to drive measurable healthcare communications outcomes. You’ll connect client goals with Song Life’s capabilities across medical, strategy, digital and engagement disciplines. You’ll guide multidisciplinary teams through complex programmes, balancing commercial performance with outstanding client experience. You’ll shape integrated programmes and mentor junior colleagues, delivering meaningful impact for patients and healthcare professionals.

Pay / Benefits

• competitive salary
• annual performance bonus
• equity opportunities
• health and wellbeing benefits
• 25 days leave + 3 volunteering days
• family-friendly policies

Responsibilities

• Build long-term client partnerships and serve as a trusted adviser understanding priorities and challenges
• Own strategic account planning and programme delivery to achieve meaningful client impact
• Lead multidisciplinary teams across medical, strategy, digital and engagement disciplines
• Anticipate client needs and identify opportunities to strengthen programmes and outcomes
• Drive account growth by connecting clients with Song Life capabilities
• Coordinate delivery ensuring strategic intent and operational excellence align with client experience
• Guide teams through complexity, prioritise effectively and deliver with confidence
• Foster a collaborative, accountable culture and support talent development
• Utilise insight and audience understanding to shape integrated engagement programmes with measurable results
• Lead client discussions and reviews with professionalism and credibility
• Mentor junior colleagues and share best practices
• Contribute to business development by shaping proposals and demonstrating value of integrated approach

Key requirements

• Significant healthcare agency experience with pharmaceutical regulations and codes of practice
• Proven ability to build and sustain relationships across multiple levels of client organisations
• Experience leading complex, multi-stakeholder programmes
• Strong cross-functional and multidisciplinary collaboration skills
• Commercial awareness with budget ownership, forecasting and profitability management
• Strategic account management and programme planning expertise
• Excellent communication, presentation and stakeholder engagement skills
• Ability to identify organic growth opportunities and translate them into client value
• Comfort navigating ambiguity and solving problems in fast-paced environments
• Experience developing and mentoring junior team members
• Passion for healthcare and the intersection of science, creativity, technology and experience

• Relationship builder
• Clear communicator
• Stakeholder engagement
• Pharmaceutical regulations and industry codes of practice
• Strategic account management and programme planning
• Budget ownership, forecasting, profitability management

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