CRM & Business Systems Senior Officer

The Academy of Medical Sciences – an independent, expert voice of biomedical and health research in the UK – is looking for a CRM & Business Systems Senior Officer to play a key role in ensuring the Academy’s core business systems are effective, well managed and continually improved, with particular responsibility for Salesforce.

Key Responsibilities

• Administer and configure Salesforce, including users, permissions, reports, dashboards, data and other configuration.
• Investigate a system problem and identify the appropriate solution, resolving it yourself where possible or working with an external partner where specialist development is required.
• Meet with colleagues to understand a business requirement and turn it into a practical systems solution.
• Configure and implement straightforward Salesforce improvements.
• Support testing and implementation of larger developments.
• Support and improve other business systems and integrations.
• Work with external suppliers and development partners to resolve technical issues and deliver improvements.
• Identify opportunities to improve processes, reduce manual work and make better use of automation.
• Support good data quality, reporting, information governance and system documentation.
• Produce guidance, deliver training and help colleagues make confident and effective use of Salesforce and other systems.

Skills and Experience

• Substantial practical experience administering or developing Salesforce in a working environment.
• Hands-on experience configuring Salesforce, including areas such as objects, fields, permissions, reports, dashboards, flows or comparable functionality.
• Experience supporting and administering CRM or other business systems, not solely using them as an end user.
• Ability to understand business problems and translate them into practical, proportionate system solutions.
• Strong analytical, troubleshooting and problem-solving skills.
• Experience supporting users and explaining technical concepts to non-technical colleagues.
• Experience working with data, with a good understanding of data quality and governance.
• Ability to work independently, take ownership of issues and proactively identify opportunities for improvement.
• Ability to manage competing requirements and prioritise work effectively.
• Strong written communication and documentation skills.
• Ability to build effective working relationships with colleagues and external suppliers.
• Competitive salary and pension.
• 26 days’ annual leave, plus bank holidays.
• Option to buy or sell annual leave.
• Additional paid closure between Christmas and New Year.
• Hybrid and flexible working.
• Health, wellbeing and employee support programmes.
• Cycle-to-work scheme and everyday benefits.
• Structured learning and development.
• Enhanced maternity, adoption and paternity leave (subject to qualifying period).
• Enhanced occupational sick pay.
• Plus, a range of enhanced benefits that become available once you’ve completed your probation period.

Contract and Hours: Permanent, Full Time.

Location: Hybrid/London (50% office attendance).

Closing date: Midday on 3 November 2026.

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