Senior Product Manager, Customer Experience Optimization

Amazon UK Services Ltd. is seeking a customer-obsessed product leader to join the EU Customer Experience Improvement team.

You will own the roadmap for EU strategic initiatives, partnering with program managers, product managers, business analysts, and BI engineers to reduce friction and improve CX across the customer journey. The role requires translating diverse inputs into a clear long-term vision, building dashboards, and influencing senior stakeholders to deliver measurable outcomes.

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