Senior Customer Care Lead – Luxury Jewellery

Monica Vinader is seeking a Senior Customer Care Associate to join our London HQ, supporting multi-channel customer interactions and ensuring exceptional service. You will back the Team Leads and the broader Customer Care Team to uphold brand standards across Email, Phone and Live Chat.

Regular travel to our London office is required as part of this role, and you will help maintain the highest levels of customer satisfaction while embodying our values and brand voice.

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