Product Support Engineer

Overview

In this role you will deliver hands-on field support for Wabtec products at UK sites and customer locations. You will diagnose, repair, and test subsystems to keep trains running safely and with minimal downtime. You’ll work directly with customers to access trains and ensure service quality is consistent with company standards. The opportunity combines technical problem-solving with strong customer interaction and field reliability impact.

Responsibilities

• Respond to call-out requests and coordinate access to trains at customer sites
• Diagnose and repair PIS, brakes, sanding, pantograph, shoegear systems
• Determine effective solutions to return trains to service
• Replace faulty parts on-site or escalate when needed
• Conduct thorough testing before handing trains back to customers
• Maintain a customer-centric approach in all interactions

Key requirements

• ONC or NVQ Level 3 in Mechanical and/or Electrical Engineering
• Strong technical aptitude with proven fault-finding abilities
• Significant hands-on experience in relevant technical areas (e.g., engines, diagnostics)
• Competent IT skills, particularly MS Excel and laptop/tablet devices
• Ability to compile clear and accurate technical reports
• Strong organisational skills and ability to manage workload independently
• Excellent interpersonal skills

• customer-centric mindset
• clear communication
• independence and self-management
• fault-finding abilities
• diagnostics
• engine mechanics

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