Floor Manager – (W/M))

You will lead a sales team and share Goyard’s values with a demanding clientele. You will showcase our crafts (trunk maker, leather goods maker, luggage maker) and our products, in line with company procedures.

Key responsibilities

• Drive daily business performance in one of the largest boutiques in the world, following sales objectives in line with Goyard’s procedures and commercial policies.
• Manage performance through KPIs (sales, conversion, average basket). Set clear objectives, track results and coach to improve them.
• Orchestrate the floor: organize the client welcome, allocate roles, manage client flow and the cash desk queue, and anticipate peaks.
• by example: sell regularly alongside your team, on the floor and in the salon.
• Run the morning briefs with the Boutique Manager or ASM. Keep them energetic and informative, and make sure key information is absorbed and passed on.
• Keep the boutique to Goyard’s standards (storage, presentation, cleanliness, comfort).

Team supervision

• Lead a team of 6–7 sales advisors and relay the Boutique Manager’s action plans and Goyard’s strategy.
• Ensure an impeccable attitude and grooming across the team.
• Support the integration and skills development of your advisors. Pass on product knowledge and the art of service.
• Handle client escalations and after-sales matters with tact and professionalism.

Administration

• Monitor schedules, including breaks. Alert management to daily and seasonal fluctuations so the client experience stays exceptional.
• Report regularly on traffic and client typology so schedules fit floor activity.
• Carry out the boutique’s openings and closings.

Required qualifications and skills

• 5 to 10 years of experience leading a sales and clienteling team, ideally in a high-volume flagship.
• You are a true business driver and the “conductor” of the shop floor. You read your configuration (team, clients, flow) and orchestrate it in real time.
• You are a charismatic, positive and inspiring leader, with a clear manager’s posture and strong professional ethics.
• You are hands‑on and step in to support your advisors with clients on the floor and in the salon.
• You are fluent in English and proficient in Microsoft Office. You are comfortable with POS and after-sales service software.
• You stay calm and adapt quickly to shifting priorities, peak traffic and demanding clients.
• You want to join a team with recognized expertise, in a house where the values of transmission and proximity are truly lived.

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