VodafoneThree – Senior Counsel – Customer Regulatory Implementation and Delivery

Overview

As Senior Counsel, you will provide expert regulatory advice to enable compliant consumer and enterprise propositions and customer journeys. You’ll partner with commercial, product and marketing teams to translate obligations into actionable guidance and governance. The role focuses on embedding regulatory requirements into scalable, go-to-market delivery while supporting integration of Vodafone and Three products. You’ll shape compliant customer experiences and drive proactive regulatory delivery across the business.

Pay / Benefits

• great pay
• bonuses
• up to 28 days off plus bank holidays
• pension plan
• discounts and vouchers
• parential leave policies

Responsibilities

• Design, develop and deliver compliant customer journeys, propositions and communications across consumer and business brands, aligned with Ofcom and CMA requirements
• Draft, review and approve customer-facing materials to ensure regulatory compliance
• Participate in proposition and pricing forums to identify and manage regulatory issues early
• Support integration of Vodafone and Three products ensuring consistent regulatory standards
• Collaborate with Legal, Regulatory Policy, Product, Marketing and Operations to implement practical compliance solutions
• Assist with regulatory enforcement activities, investigations and complaints as required
• Contribute to continuous improvement of playbooks, templates, and guidance notes

Key requirements

• Senior qualified lawyer or highly experienced regulatory advisor with significant UK consumer protection law and Ofcom frameworks experience
• Deep understanding of telecoms products, customer journeys and governing regulatory and legal frameworks
• Proven ability to embed regulatory obligations into commercial/operational processes at scale
• Experience in regulatory enforcement, including handling complaints and investigations
• Track record of leading complex regulatory workstreams related to product integration and go-to-market delivery
• Ability to influence cross-functional stakeholders and communicate complex matters clearly

• cross-functional collaboration
• strong communication and gravitas
• influencing and stakeholder management
• UK consumer protection law
• Ofcom regulatory frameworks
• CMA regulatory requirements

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