Manager – Airline & MRO Manager

Overview

In this Engagement Manager role within the Airlines & MRO team, you lead on-site project delivery for global aviation clients, guiding cross-functional teams to implement complex operational improvements. You’ll manage client relationships, mentor junior staff, and shape reports and proposals while contributing to business development. Travel is extensive as you partner with OEMs, airlines, MROs, and investors to drive transformation and value. This is a hands-on, client-facing role with a clear impact on project outcomes and thought leadership.

Pay / Benefits

• Hybrid working policy
• Private medical insurance
• Dental insurance
• 25 days annual leave
• Pension with employer contribution
• Life assurance and income protection

Responsibilities

• Act as day-to-day point of contact with Clients, predominantly on-site
• Build long-term trusted relationships with Clients and support Account Managers
• Stakeholder management balancing client, partner and ICF needs
• Develop and deliver reports/presentations that synthesize analyses
• Manage consulting teams to ensure timely delivery on complex projects
• Mentor and train junior staff to build capability
• Foster collaboration within Aviation and across ICF
• Develop project budgets, scopes of work and manage risk throughout the lifecycle
• Support business development by building client networks and contributing to proposals and thought leadership

Key requirements

• Degree educated from a reputable institution
• 5+ years of aviation or strategic consulting experience with focus on airline operations & MRO
• Aviation consulting background preferred
• Proficiency with Microsoft Office Suite (PowerPoint, Word & Excel)
• Willingness for extensive international travel

• Strong communication skills
• Stakeholder management and relationship building
• Leadership and people management
• Project management
• Analytical problem-solving approaches
• On-site client engagement and presentation delivery

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