We’re Total Fitness, a leading health club brand in the North of England and Wales. We’re there for every fitness moment no matter the age, life stage, or workout preference. We have 15 supersize health clubs with learn to swim academies on site. In 2024, we opened 2 new gyms purposefully designed for women, The Women’s Gym by Total Fitness.
Driven by the belief that everyone is better fitter, we work hard to fulfil our customer promise of providing the spaces and opportunities that empower our customers to achieve more than they ever thought possible.
In this role, you’ll play a key part in bringing our service principles to life by helping leaders create positive colleague experiences and supporting our people to thrive throughout every stage of their journey with Total Fitness.
- We keep it simple: We say no to complexity.
- We enable your joining journey: We know when & how to sell.
- We support your start point: We know the first visit counts, we make it, not break it.
- We’re in the wings: We’re ready to lead in moments of uncertainty.
- We create familiarity: We’re not done until our gym feels like your gym.
- At Total Fitness you will receive Possibility Points, your currency for growth. You decide how to use them, whether that’s building skills, gaining new experiences or taking your next career steps. Use your points in our Growth Library where you can explore opportunities across the business from qualifications, development programmes and opportunities you might not have expected.
- Free membership for you and a loved one, plus two discounted memberships after probation.
- 28 days holiday including bank holidays, increasing with service.
- Access to an Employee Assistance Programme.
Role Purpose
As an HR Advisor, you play an important role in providing practical, commercially focused HR advice and support to managers and supervisors across the business. You manage a varied employee relations caseload, helping managers navigate people matters confidently, fairly and consistently while balancing employee experience, business needs and organisational risk.
Working closely with the wider People Team, you also support organisational change, use people data and insight to identify emerging themes, and contribute to improving our people practices. Through trusted relationships and practical coaching, you help build manager capability and create positive outcomes for our people and the business.
Key Responsibilities
1. Employee Relations and HR Guidance
- Manage a varied employee relations caseload, providing timely, practical and commercially focused advice to managers and supervisors.
- Advise on matters including conduct, grievance, absence, performance, capability and workplace conflict, ensuring matters are managed fairly and consistently.
- Apply employment legislation, company policy and HR best practice to support sound decision-making and appropriate outcomes.
- Identify and assess people-related risks, escalating complex or higher-risk matters where appropriate.
- Maintain accurate case records and documentation, ensuring employee information is handled appropriately and confidentially.
- Support the consistent application of policies, procedures and company standards across the organisation.
2. Manager Coaching and Capability
- Coach managers and supervisors to build their confidence and capability in managing people matters effectively.
- Provide practical guidance that helps managers understand their responsibilities and make informed decisions.
- Support early intervention and resolution of employee issues, helping managers address concerns before they escalated.
- Build trusted relationships with managers across the business, providing constructive challenge where appropriate.
- Help leaders balance commercial outcomes with colleague experience and engagement.
- Support a culture of accountability, consistency and fairness across all people decisions.
3. Organisational Change
- Work with the Group HR Operations Manager to support organisational change programmes.
- Provide HR guidance through change processes, supporting effective consultation, communication and documentation.
- Help identify and manage people-related risks associated with organisational change.
- Support managers in navigating organisational transitions confidently and consistently.
- Ensure change activity is delivered fairly and in line with company policies and employment legislation.
- Help create positive outcomes for colleagues while supporting business requirements.
4. People Data, Systems and Insight
- Work with HR Generalists to ensure employee and case information is recorded accurately and maintained appropriately.
- Use people data, including absence and employee relations activity, to identify trends, risks and opportunities for intervention.
- Contribute to HR reporting and provide insight that supports informed people decisions across the business.
- Maintain high standards of confidentiality and data accuracy in line with GDPR requirements and company policy.
- Support the identification of emerging people trends and recommend appropriate actions.
- Help create a data-informed approach to decision-making across the People Team.
5. People Practices and Continuous Improvement
- Contribute to the development and continuous improvement of HR policies, processes and ways of working.
- Identify recurring themes from employee relations activity and manager feedback, helping the People Team address underlying issues.
- Support wider People initiatives and projects that improve employee experience and organisational effectiveness.
- Work collaboratively across the People Team, sharing knowledge and helping to deliver consistent HR support across the business.
- Take ownership of personal development, keeping knowledge of employment law and HR practice current.
- Represent Total Fitness values and bring our customer promise to life through your everyday actions.
What You’ll Bring to the Role
- Humility – You listen openly, value different perspectives and support people with empathy, fairness and respect.
- Hunger – You take ownership, seek practical solutions and continually look for ways to improve outcomes for people and the business.
- People Smart – You build trusted relationships, communicate with confidence and know how to influence and support others effectively.
What We’re Looking For
We’re less focused on specific job titles and more interested in your ability to give sound advice, build trusted relationships and approach people matters with confidence and good judgement:
- Experience working within a generalist HR or HR advisory role.
- CIPD Level 3 or above.
- Practical experience managing or advising on employee relations cases, including conduct, grievance, absence, performance and capability.
- A good working knowledge of UK employment law and its practical application.
- Confidence coaching and advising managers at different levels.
- The ability to balance employee experience, business needs and organisational risk when providing advice.
- Strong communication skills and a practical, solution-focused approach.
- The ability to manage competing priorities within a fast-paced environment while remaining calm and professional.
- Full driving licence and ability to travel as needed to any of our 15 Health Clubs.
This role may also suit you if you bring…
- Experience supporting organisational change.
- Experience working across multiple locations or supporting an operational workforce.
- Experience within leisure, hospitality, retail or another service-led environment.
- CIPD Level 5 qualification or working towards it.
- Experience using HR systems and people data to identify trends and inform decisions
Please note that this role is subject to a DBS check. If you do not currently hold a valid DBS certificate and your application is successful, Total Fitness will cover the cost.
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