Based in Oldham office with hybrid working
Lead and support a team managing Awaab?s Law cases
Experience in leading and developing teams required
Essential skills include Microsoft Word and Excel
About the role
Guinness Property are recruitingan Operational Support Manager on a full time, permanent contract working 40 hours a week. The opportunity is based in our Oldham office. We currently offer hybrid working, blending office days with days working from home.
The purpose of this role is to lead and support a team of Planned Works Coordinators responsible for managing Awaab?s Law cases, ensuring HHSRS hazards in residents? homes are made safe promptly and that residents are kept informed throughout the process.
What we are looking for
We are looking for a motivated and customer-focused manager with experience of leading and developing teams in a fast-paced environment. You will have experience of delivering high-quality services and be able to build effective relationships with customers, stakeholders and subcontractors. Strong organisational, time management and IT skills, including Microsoft Word and Excel are essential for this role.
You will be able to demonstrate these essential skills:
- Proven experience of delivering high-quality services in a customer focused environment.
- Experience of leading, managing, developing and motivating teams.
- Experience of working within agreed performance targets.
- Proven ability to work methodically, follow agreed procedures and accurately record data and information.
- Proven experience of developing services in consultation with customers and stakeholders.
- Ability to work in a fast-paced environment and under pressure.
- Experience of working with scheduling software.
- Experience of working with sub-contractors.
- Excellent organisational and time management skills.
- Microsoft office including Word and Excel.
- Demonstrate the Guinness Behaviours.
- Experience of AccuServ job management system.
- Educated to A level or equivalent qualification.
- NVQ III or equivalent in Customer Services.
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