Senior Service Designer

Overview

In this Senior Service Design role, you guide the end-to-end design of services for clients, shaping strategic service propositions and ensuring alignment with user needs. You collaborate with cross-functional teams and senior stakeholders to translate concepts into deliverables, while potentially serving as a service delivery lead. You’ll contribute to Hippo’s practice by sharing expertise and helping develop future leaders. This is an impact-driven opportunity to influence client outcomes through user-centered design within an agile delivery context.

Pay / Benefits

• Contributory Pension Scheme
• 25 Days Holiday
• Perkbox discounts
• Life assurance
• Cycle-to-work scheme
• Salary sacrifice electric vehicles scheme

Responsibilities

• Lead strategic planning for the client’s service to meet business and user needs
• Articulate goals for the service through artefacts like service maps, value propositions or service blueprints
• Provide advice and recommendations on potential approaches to organisational problems
• Plan and facilitate groups toward a common goal and be the voice of the customer in the room
• Generate concepts, proposals and plans for new service propositions or to evolve existing services
• Simplify complex, cross-departmental information and processes through visual communication
• May act as service delivery lead overseeing the project delivery team
• Develop and contribute to the Service Design Community of Practice

Key requirements

• End-to-end service design expertise
• Experience with service/product owners and senior stakeholders
• Pragmatic approach to meeting client needs
• Confident with senior stakeholders and presenting design decisions
• Ability to demonstrate user research and service design analytics in decision making
• Ability to manage relationships and build strategic partnerships
• Advanced experience with Agile delivery
• Ability to foster trust and adapt to challenges
• GDS/Public Sector experience is advantageous but not required

• Relationship management
• Communication and facilitation
• Trust-building and authenticity in teams
• User research techniques
• Service design analysis methods
• Visual communication (maps, blueprints)

…