Senior Customer Success Manager, Corporate – Life Sciences

Overview

As Senior Customer Success Manager at AlphaSense, you lead strategic, high-value accounts within the Corporate sector. You drive long-term ROI by guiding adoption across multiple business units and providing expert product and domain knowledge. You’ll shape multi-quarter adoption roadmaps and lead on-site engagements, training, and executive-facing conversations. This role blends product insight with cross-functional collaboration to turn client insights into measurable outcomes that align with AlphaSense’s mission to enable fast, informed decisions.

Responsibilities

• Influence multiple business units and senior stakeholders to drive renewals and expansion
• Architect adoption roadmaps and translate usage into actionable business insights
• Guide onboarding and ongoing training to establish strong foundations for adoption
• Lead technical conversations around MCP, APIs, and LLMs with technical stakeholders
• Maintain executive presence in virtual and in-person settings to drive adoption and tie outcomes to senior leadership objectives
• Own high-stakes on-site engagements and tailor presentations to diverse user groups
• Participate in cross-functional initiatives (product feedback, mentorship, process innovation) to improve team efficiency

Key requirements

• 4–6+ years in Customer Success or Account Management managing strategic portfolios
• Ability to travel about 20% of the time
• Experience with Life Sciences clients (Pharma, Biotech, Medical devices, Diagnostics) and familiarity with competitive intelligence and clinical/commercial strategy workflows is a plus
• Strong technical acumen to discuss data integrations, APIs, and AI-driven market intelligence solutions
• Proven ability to identify key influence drivers within accounts and focus on high-level business outcomes
• Excellent communication and cross-functional collaboration skills
• Natural leadership and ability to contribute to AlphaSense Playbook through mentorship and innovation

• communication excellence
• cross-functional collaboration
• executive presence
• APIs
• Large Language Models (LLMs)
• data integration

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