Overview
In this role you will own FM and technical services across two boutique London assets, shaping building performance and occupier experience. You will manage hard and soft services, coordinate M&E operations, and oversee contractor performance within a proactive, service-led environment. This is a stepping-stone into Total FM with autonomy, cross-functional collaboration, and a clear path to develop within a leading commercial property owner. You will balance engineering insight with client-facing accountability.
Responsibilities
- Take day-to-day ownership of FM and technical services across two commercial properties
- Manage M&E contracts, oversee engineering operations, specialist contractors and service delivery
- Coordinate soft services including cleaning, security and front-of-house
- Build relationships with occupiers and act as main point of contact for operational issues
- Ensure H&S, statutory compliance, emergency procedures and safe systems of work
- Manage contractors, procurement, tendering and ongoing service performance
- Support service charge budgets, management accounts and financial control
- Monitor utilities and energy performance, identify efficiency opportunities
- Support sustainability initiatives and longer-term lifecycle planning
Key requirements
- Technical or engineering background with interest in broadening into FM
- Experience as Engineer, Engineering Manager, Technical Services Manager or technically focused Facilities Manager
- Ideally with a relevant trade or engineering qualification
- Commercial office experience preferred
- Strong understanding of building operations, M&E, statutory compliance, H&S and contractor management
- Comfortable with customer-facing FM, occupier communications and decision-making without constant direction
- Experience in a service-led environment (hospitality relevant) is a plus
- strong interpersonal and communication skills
- customer-facing relationship building
- autonomy and proactive decision-making
- M&E systems
- statutory compliance
- H&S
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