Contact Centre Test Lead — Telephony & Migration QA

eTeam is seeking a QA/Test Lead for a London-based Contact Centre migration project. The role focuses on independent QA oversight, test strategy review, and governance across regression, network, disaster recovery, call recording, and integration testing, coordinating with client leadership and vendors.

The candidate will ensure sign-offs, manage defect triage, and govern exit approvals, with a focus on Gamma Telephony Solutions, Cisco Webex Calling, and MS Teams Calling across an

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