Customer Service Center Lead: Ownership & Growth

IWG is seeking a Customer Services Manager in Manchester to lead our centre’s performance with autonomy and the resources to run it like your own business. You’ll be responsible for all on-site operations, ensuring delivery against targets while providing a warm, professional experience for visitors and clients.

The role includes giving tours to prospective customers, upselling to existing clients, and developing a small, engaged team that delivers world-class service so every customer becomes a

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