Facilities Service Desk Lead

University Estates and Facilities is seeking a Service Desk Manager to oversee the day-to-day operation of the service desk, coordinating maintenance requests and ticketing across in-house and external teams. You will lead a service-focused team, ensure accurate recording and escalation, and deliver performance dashboards for decision-making.

The role supports campus operations, teaching spaces, and student experience by minimising disruption and driving continuous improvement in service

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