Job title: Digital and Social Media Manager
Reporting to: Head of Communications and Marketing
Salary: £40,000 per annum
Location: London, SW10 9HS
Contract: Full time
About CW+
CW+ is the official charity of Chelsea and Westminster Hospital NHS Foundation Trust.
Our vision is to enable every patient to receive outstanding care, in our Trust’s community of more than 1.5 million people and beyond.
Our mission is to work with our Trust to create world-class facilities, drive innovation and research, and enhance patient and staff wellbeing. Using our expertise in partnership building, arts in health and healthcare innovation, we develop creative solutions to support an evolving NHS.
We are respectful of differences and embrace diversity, equity, inclusion and belonging. We particularly encourage applications from under-represented communities.
Find out more at cwplus.org.uk.
Role purpose
As Digital and Social Media Manager, you will be using digital communication channels to support the engagement of our community of supporters, partners, patients, families and staff in the work of the charity and helping realise our shared ambition with the Trust to be national leaders in the delivery of patient care and health innovation.
The Digital and Social Media Manager is part of a collaborative and creative team responsible for the development and delivery of the CW+ Communications and Marketing strategy, including on- and offline communications, PR and media, donor stewardship and marketing collateral, and events support.
Reporting to the Head of Communications and Marketing, the Digital and Social Media Manager will be proactive in shaping and managing the charity’s digital presence (including the website), with a strong focus on tracking and using data. They will inform the direction of multiple exciting strands of work by providing insight into digital trends and performance.
Key responsibilities and duties
Working with the Head of Communications and Marketing to ensure effective, datadriven use of CW+ digital channels (website and social media) in support of marketing, communications and fundraising plans.
- Working with the Head of Communications and Marketing to develop the annual social media plan.
- Leading on using digital tracking, analysis and insights to inform and adapt digital content and strategy as the charity’s strategic needs evolve.
Working closely with the Public Fundraising Manager to ensure that the charity’s fundraising activities are being effectively supported and promoted across all channels.
Working closely with the Fundraising Team on the development, launch and management of fundraising campaigns and leading on the use of paid socials (including budget management, tracking and reporting).
Providing expert ownership of Mailchimp (or other mailing platforms as required) and ensuring PECR/GDPR compliance.
Strategic oversight and day-to-day management of the CW+ website and social media channels, including creating accurate, creative content and assets that conform to the CW+ style and brand guidelines.
- Recommending improvements and optimising content to increase performance.
Being the main point of contact with external developers, designers and suppliers where necessary.
- Leading on website accessibility, updating and informing colleagues as necessary.
- Supporting the delivery of CW+ events.
Commissioning and creating content for offline channels.
- Proofreading and editing copy, ensuring that it adheres to the CW+ tone of voice and style guidelines.
Carrying out any other duties within the scope, spirit and purpose of the job, as requested by the line manager.
Person specification
Essential skills and experience
Demonstrable experience of analysing data and turning insights into effective marketing and communications activities that support strategic objectives.
Strong understanding of Google Analytics and Meta Ads Manager.
Knowledge of GEO and its effective implementation.
Communications and content creation experience across a wide range of channels including digital and print.
Experience of website Content Management Systems and Customer Relationship Management systems, and how they interact.
- Track record of running end-to-end income-generating campaigns.
- Extensive experience of using digital marketing email platforms.
- Understanding of Web Content Accessibility Guidelines and SEO.
- Understanding of current PECR and GDPR guidelines.
Understanding of running reports, segmenting audiences and setting up automated flows in an email marketing platform such as MailChimp.
Experience of running multiple social media platforms including managing paid campaigns.
- Knowledge of social media publishing tools such as Metricool or Hootsuite.
The ability to communicate clearly and effectively, orally and in writing, tailoring messages for different audiences and stakeholders.
Excellent writing, copy-editing and proofreading skills.
Excellent attention to detail.
- Experience of working in a busy communications, PR or marketing team.
- Experience of working to tight deadlines and managing schedules internally and with external suppliers.
- Experience of working to corporate style and brand guidelines.
- Good working knowledge of Adobe Creative Suite.
Desirable skills and experience
- Intermediate/advanced Adobe InDesign skills.
- Experience in a healthcare or NHS charity setting.
- Experience of work management platforms (eg MS Planner).
Personal attributes
- Excellent interpersonal skills and a proactive and collegiate approach to work.
The ability to work in a collaborative and sensitive way within a team, across an organisation and with external stakeholders.
The ability to respond effectively to changing priorities, manage competing deadlines and perform well under pressure.
Well organised and proactive with strong attention to detail.
Commitment to the purpose and ethos of CW+.
Key terms and benefits
Hours: 35 per week (normally 9am-5pm, Monday-Friday). Please note that there is a requirement to be in the office 50% of the time.
- Pension: employer contribution of 8%.
- Holiday: 27 days per annum, plus UK bank holidays (pro-rata for part-time staff).
- Other benefits available: HSF health plan, season ticket loan.
Probation: six months is standard unless you have a specific reason to reduce/increase.
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