Customer Operations Lead for Scalable Service & Growth

Herbert Parkinson, part of the John Lewis Partnership, is seeking a Customer Operations Lead to own the end-to-end customer journey across multi-channel channels from enquiry to post-sale support. You will optimise workflows, leverage data, and lead high-performing teams to build scalable operations that deliver an exceptional customer experience.

Based at our Darwen, Lancashire office, you will collaborate with the commercial team to align operations with growth, set meaningful KPIs and SLAs,

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