Senior Government Service Designer (Hybrid, SC)

Amber Labs is seeking an experienced Service Designer to support central government engagements. You will map end-to-end services, identify pain points, and redesign journeys to be inclusive and accessible, aligning with user needs and policy goals.

Collaboration with researchers, policy experts, designers and developers is essential. You’ll lead workshops, design viable operating models, and ensure services meet GDS standards and accessibility best practices across digital, offline and

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