Operations Manager

Operations Manager

Covering a portfolio of retail and corporate clients throughout the Sussex region.

Job objectives and responsibilities

• Operational contract compliance in line with the KPI’s, AI’s and SOP




• Development and maintenance of customer / staff relationships




• Compliance to all business processes and improvement




• Ensuring best service for the customer




• HR accountability




• P&L control




• Duty Manager responsibilities on rotation




• Utilising company support functions where appropriate and required

Main duties

• Adherence to Agreed Procedures, BCP and ERP




• Act as the direct point of contact for the client in the absence of the Security Manager or Deputy Security Manager




• Control of site operational team including scheduling shfts and ensuring full coverage




• HR people management experience




• Ensuring all contractual and additional work are fully staffed with the correct trained personnel.




• Supporting the Regional Management Team.




• Ensuring compliance to Mitie health and safety policy




• Liaison with external authorities

Person Specification

• Previous management experience in region of contract value of £3M minimum




• Ability to demonstrate good communication skills, both verbally and electronically




• Ability to manage, develop, support and coach




• Excellent PC skills




• Highly motivated and determined




• Approachable and engaging at all levels

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