Job title: ICT Support Team Manager
Grade: G
Salary: £45,529 – £48,737 per annum (rising by annual increments to £48,737) More information on salaries and progression can be found on our pay and policies page.
Allowance: Broadband Allowance & Best Endeavours Allowance (3% of salary)
Hours: Full Time – 37 hours per week
Location: Dorchester Support Offices, Poundbury – There will be a requirement to attend your centre of duty location approximately 4 days a week for key activities and meetings. When you are not working from your centre of duty location there will be the flexibility to work from home / DWFRS Stations / Support Offices, and we will welcome a conversation with the successful candidate on what type of flexible working arrangement will work best for you.
Appointment Type: Permanent
Closing and Interview date: The closing date for applications is 22 November 2026 (midnight). We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment. It is intended that interviews will take place on 3 December 2026. Should you be shortlisted for interview, further details regarding the interview format / location will be provided before the interview date.
This is a fantastic opportunity to join Dorset & Wiltshire Fire and Rescue Service, an organisation that is passionate about changing and saving lives. Our corporate staff are absolutely vital in helping to make our communities safer and healthier. Without them, we couldn’t do it.
We offer a wide range of employee benefits and strive to ensure that staff are valued and rewarded. For example, we offer a flexi time scheme, Local Government Pension Scheme, a generous annual leave allowance, a variety of family friendly schemes including 39 weeks’ full pay during maternity leave (subject to qualifying criteria) and health & well-being services.
As an ICT Support Team Manager in our ICT department you will:
- Manage the ICT Support Team in delivering their work programme ensuring tasks, requests and project work are dealt with appropriately to ensure the efficient delivery of the ICT Service. Respond to systems and equipment fault notifications in a timely manner ensuring critical equipment remains available for operational and emergency response functions.
- Identify specific training and development requirements for staff and tailor according to need via a strategy of initial acquisition and maintenance of skills – ensuring effective implementation for end users, including delivering actual systems familiarisation and/or training.
- Support the ICT Planning and Support Manager for all procurements ensuring equipment is compliantly procured in line with the Capital Hardware Replacement Program or Service Revenue budgets and within the forecasted budget requirements.
What makes you our ideal ICT Support Team Manager?
- Demonstrate relevant management experience or equivalent experience at E grade or higher (if internal).
- Excellent communication skills both written and oral; ability to communicate maintaining a positive attitude to internal/external customer care, remaining calm and helpful to customers under pressure.
- The ability to monitor and review progress against work targets and able to prioritise work under changing circumstances.
For full details of the role and requirements please have a look at the job description and person specification.
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