Head of Customer Operations — Scale World‑Class Support

Zen Educate is looking for a Head of Customer Operations to own and scale the UK customer support function for teachers and teaching assistants. The role is based in London and on-site, reporting to the VP of Supply and Operations, and is a full-time leadership position.

You will define key performance indicators, own unit economics, and partner with Product and Tech to build a scalable, tech-enabled operating system while developing a high-performing team across two locations.

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