Interim Third Party Managing Agent Manager – Surrey or Leicester
Job Reference:NLD-002527Salary:57,001 per annum, rising to 59,423 after probationEmployment Type:Fixed Term
Are you passionate about delivering great services and getting the best outcomes for residents?
Were looking for an Interim Third-Party Managing Agents Manager to lead our managing agent service, making sure residents receive compliant, responsive and value-for-money services.
Youll manage relationships with third-party managing agents, hold them accountable for the services they provide, and make sure contracts, finances, service charges and legal requirements are properly managed. Youll also lead and develop a team of five officers and an assistant, helping them deliver a consistent, high-quality service.
Working closely with teams across PA Housing, youll tackle complex issues, manage risks and identify opportunities to improve performance. Youll also deputise for the Head of Third Party Managing Agents when needed, helping maintain effective service delivery and providing leadership on escalated matters.
Please note: This is a fixed term contract ending July 2027
Whats in it for you.
In addition to the salary, we offer a number of benefits, including:
- High street discount schemes
- Health cash plans
- 26 days annual leave, increasing to 29 after three years, with the opportunity to buy more
- Flexible bank holidays take them when it suits you
- Car leasing scheme
- Hybrid working offering you the flexibility to thrive in your role. You’ll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.
What youll be doing
Lead, support and develop the Third Party Managing Agents team, managing workloads, performance and priorities to maintain high service standards.
Oversee managing agent contracts and agreements, challenging poor performance and ensuring contractual, legal, financial and property management obligations are met.
Review service charge budgets, expenditure, invoices and year-end accounts, challenging unreasonable costs and ensuring charges are properly evidenced and apportioned.
Monitor statutory consultation and service charge requirements, ensuring deadlines are met and records are accurate and complete.
Oversee complex complaints, service charge disputes, legal cases and First-tier Tribunal matters, working with legal advisers and internal teams to resolve issues.
Monitor managing agent performance against agreed standards, budgets and KPIs, identifying risks and ensuring corrective action is taken.
Build strong relationships with residents, managing agents and colleagues across Finance, Legal, Repairs, Estates and Customer Services to resolve issues and improve outcomes.
Use resident feedback, performance data and lessons learned to improve services, strengthen accountability and deliver better value for money.
Manage escalated operational, financial and reputational risks, providing advice and direction on complex issues and escalating decisions where necessary.
Deputise for the Head of Third Party Managing Agents, providing operational leadership and representing the service at internal and external meetings.
We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.
What were looking for:
Experience managing or supervising a team, supporting colleagues performance, development and delivery of service objectives.
Experience delivering leasehold, property management or third-party managing agent services.
Strong knowledge of service charges, leasehold responsibilities and relevant housing or property management legislation.
Experience managing performance against service standards, KPIs, budgets or contractual requirements.
Experience handling complex resident queries, complaints, disputes and stakeholder relationships.
Strong financial and numerical skills, including reviewing costs, monitoring budgets and assessing value for money.
The confidence to challenge managing agents constructively, negotiate solutions and escalate risks appropriately.
Excellent organisational and communication skills, with the ability to manage competing priorities and produce clear, accurate reports and correspondence.
Experience using data and customer insight to identify issues, improve performance and drive service improvements.
A collaborative and resident-focused approach, with the ability to build effective relationships and adapt to changing priorities.
The ability to lead a small operational team and deputise for the Head of Third Party Managing Agents when required.
A relevant degree or equivalent qualification, alongside a qualification or membership at Level 4 or above with a relevant professional body, such as the Chartered Institute of Housing or Institute of Customer Service.
If specific qualifications are required, please upload them with your application to demonstrate your eligibility.
At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and were always looking for ways to do better. If that sounds like your kind of place, wed love to hear from you.
AGENCIES: We know where you are if we need your support so please do not contact us.
To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk – We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.
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