An exciting opportunity has arisen for a Band 2 Receptionist/Admin clerk to join the busy teams in Outpatients. The posts are to cover a number of Reception areas within Solihull hospital, bookings patients in for their appointments and working through outpatient waiting lists to book follow up appointments into clinics, alongside other admin duties., Working on the reception desk meeting and greeting service users, dealing with general enquiries, directing patients appropriately, answering the telephone and carrying out administrative duties. The overall activities of the post-holder will include:
- To welcome staff, patients and visitors in a friendly and Professional manner, dealing with enquiries appropriately
- Recording patient information accurately
- Dealing with care records ensuring patient records are available and in order for the start of clinic
- Cross reference appointment lists identify patients who do not attend and elevate appropriately
- Receive and open incoming post and take action as required
- Review and action electronic correspondence and disseminate appropriately including faxes ensuring that Trust Guidelines are followed
- Photocopying and distribution of copies as instructed by Line Manager
- Undertake filing
- Answering the telephone in a courteous manner dealing with enquiries and recording all messages accurately and referring on appropriately
- Maintain confidentiality of records on the telephone, in conversation and in writing
- Ensure the reception area is kept tidy
- Organise ordering of stationary and storage
- Report any problems to line manager as appropriate
- Responsible for arranging patient transport, interpreters as and when requested
- Chasing test results from other departments and secretaries
We are looking for enthusiastic, committed, motivated individuals with excellent communication skills.
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
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