Senior System Coordination Centre Manager

Overview

In this role you will lead and coordinate the System Coordination Centre to convert a dynamic operational picture into coordinated action that safeguards patient care. You’ll unite Trusts and partners to understand pressures, remove barriers to patient flow and implement practical responses. You’ll balance day-to-day pressures with forecasting and learning to strengthen preparedness. The role is home-based with travel to sites, and offers variety through shift patterns across a seven-day service.

Pay / Benefits

• Flexible working options
• Home or remote working
• Carer-friendly environment
• Inclusive workplace
• Wellbeing support (as part of organisational culture)
• Disability Confident Employer

Responsibilities

• Build the operational picture with real-time capacity, demand and flow data
• Lead operational discussions, set clear actions with partners and ensure delivery
• Coordinate responses to surge and incidents, escalating to decision-makers
• Connect hospital, ambulance, community and wider partners to improve patient flow
• Contribute to winter and surge planning using trends and forecasting
• Provide accurate situation reports and briefings for senior leaders and NHS England
• Drive SCC process improvements and expand use of digital tools and data analytics
• Act as primary contact for operational coordination across the ICS and support operational planning

Key requirements

• Degree or equivalent experience in health and care systems (essential)
• Extensive senior management experience in a complex organisation
• Strong relationship-building and跨-organisational collaboration skills
• Excellent written and verbal communication and influencing abilities
• Analytical ability to interpret data and translate insights into action
• Ability to work at pace, remain calm under pressure and prioritise multiple demands
• Teamwork demonstrated under pressure with cross-organisational collaboration

• Relationship-building
• Influencing without authority
• Calm under pressure
• Data analytics
• Forecasting
• Use of digital tools

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