Real-Time Workforce Planner — Scheduling & Operations

JPMorgan Chase & Co. in Edinburgh is seeking a Workforce Planning Analyst – Real Time, Scheduling, Workflow to join the Workforce Planning team.

You will protect intraday service, maintain schedules, and coordinate workflow across queues, skills, and channels, partnering with operational leaders to ensure disciplined delivery. The role focuses on intraday management, schedule building and workflow allocation for a high-volume, multi-channel contact centre, with possible emphasis on real-time,

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