Company: CCA Recruitment Group
Location: Rushall
Job Description:
CCA Recruitment Group is seeking an experienced Contact Centre Manager for a permanent role in the West Midlands. The role oversees a large contact centre and focuses on delivering excellent customer journeys while managing performance and cost control.
You will coach Team Leaders, drive KPI performance, and shape the culture to put the customer first. The ideal candidate has history of working with vulnerable customers and strong stakeholder engagement.
#J-18808-Ljbffr…
Posted: October 21st, 2026