Company: MMC
Location: London
Job Description:
MMC is seeking a Quality Assurance & Evaluation specialist to drive QA grading, calibration, and knowledge management. You will lead calibration sessions, audit AI Auto-QA outputs, and contribute to live support during busy periods to keep customer experiences consistent.
You will own knowledge base content, create training materials, and coach teams across internal and external groups, aiming for high CSAT and QA scores.
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Posted: October 21st, 2026