Spend Operations Supply Chain & Delivery Function Lead

Overview

In this role you will own the multi-year strategy for Wise’s card manufacturing and delivery, and design a scalable global supply chain function. You’ll manage a partner portfolio end-to-end, influencing vendors to protect customer experience, cost, and resilience. You’ll lead cross-functional programs to evolve the supply chain and drive measurable vendor performance. This is an opportunity to shape a high-impact card issuance operation at scale.

Responsibilities

• Define 1–3 year strategy for card manufacturing and delivery balancing service levels, product experience, cost-to-serve, and transparency
• Design and implement a scalable global supply chain operating model (team structure, governance, escalation, decision forums, metrics)
• Own monitoring roadmap with clear ownership to detect and resolve issues
• Lead global partner portfolio strategy, manage multi-vendor coverage, and mitigate concentration risk
• Establish vendor governance with performance scorecards, escalation playbooks, root-cause actions and deadlines
• Represent Wise in senior partner forums and steer execution of priorities
• Lead commercial negotiations and contract strategy including pricing models, SLAs, remedies, and transition clauses
• Collaborate cross-functionally with Product, Ops, Risk, Compliance, Finance and Customer Support to design scalable solutions
• Hire, coach and develop the supply chain team and set high standards for ownership and transparency
• Deliver programs for launch readiness, risk assessment, communications, and stakeholder alignment
• Produce executive dashboards for fast decisions and accountability

Key requirements

• Proven end-to-end supply chain strategy experience for card manufacturing or regulated physical products (payments/fintech preferred)
• Strong track record holding vendors accountable and influencing external partners
• Experience in high-stakes commercial negotiations and executive-level representation
• Capability in contract design: SLAs/KPIs, pricing, remedies, transparency clauses, exit/transition planning
• Experience managing multi-vendor portfolios, concentration risk, and resilience planning (BCP)
• Cross-functional program leadership and senior stakeholder influence
• People leadership including building and scaling teams
• Operational literacy in card manufacturing and logistics / last-mile delivery optimization

• strong stakeholder management
• data-driven storytelling
• clear communication
• SLA/KPI design
• vendor governance and contract architecture
• cost-to-serve analysis

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