Experienced Dental Practice Manager – Barnet

Overview

In this role at Zental, you will lead a high-performing private dental practice, balancing patient experience, team wellbeing, and commercial outcomes. You will steer daily performance, develop the multidisciplinary team, and ensure smooth patient journeys in a calm, premium environment. You’ll partner with clinicians and Treatment Coordinators to optimise care pathways while maintaining regulatory readiness and budget targets. This is an opportunity to shape a patient-centred practice within a values-driven culture focused on calm leadership and integrity.

Pay / Benefits

• premium, fully digital private dental environment
• progression pathways and ongoing development
• professional development support and Zental Learning Portal
• DBS covered
• employee referral scheme with rewards
• modern, high-spec practices and systems

Responsibilities

• Lead day-to-day practice performance across people, patients and performance
• Develop and guide the multidisciplinary team with clear expectations
• Track KPIs such as utilisation, conversion, revenue and patient experience
• Collaborate with Treatment Coordinators and clinicians to optimise patient journeys
• Oversee diary management to balance productivity with a high-quality, calm patient experience
• Maintain regulatory compliance and ongoing CQC readiness
• Manage costs, stock and budgets aligned with business targets
• Identify risks in operational processes and drive improvements
• Resolve patient feedback and complaints with professionalism and pace
• Support local growth through marketing activity and community engagement

Key requirements

• Strong understanding of KPIs, performance management, and commercial targets
• Strong understanding of practice-level financials including revenue drivers, cost control, and budget oversight
• Confident, credible leadership style with ability to motivate, challenge and develop others
• Experience handling people matters including performance improvement, absence management, and team development
• Organised, structured, and solutions focused with consistent follow-through
• Patient-centred mindset with confidence managing concerns and complaints effectively

• leadership maturity
• emotional intelligence
• integrity
• KPI tracking and performance management
• financial acumen and budget oversight
• diary management and capacity planning

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