Senior macOS IT Support Engineer

Overview

In this role you support a predominantly macOS environment and act as a trusted escalation point in a dynamic media agency setting. You’ll manage Apple devices, Jamf Pro, and cross-platform tools while mentoring junior colleagues. The position blends hands-on problem solving with strong customer service in a collaborative, people-focused culture. A central London office provides daily opportunities to impact IT service quality and efficiency.

Pay / Benefits

• Competitive salary
• Benefits package
• Central London office
• Friendly, collaborative environment
• Opportunities for career progression
• Exposure to modern workplace technologies

Responsibilities

• Provide hands-on IT support to users across the business
• Act as escalation point for complex issues
• Administer and support Jamf Pro
• Manage MacBooks, iPhones and other Apple tech
• Support Google Workspace and Microsoft 365
• Work with Entra ID, Intune and other endpoint tools
• Support a smaller Windows environment when needed
• Manage provisioning, deployment, patching, lifecycle activities
• Onboard/offboard joiners, movers and leavers
• Troubleshoot hardware, software, connectivity and user issues
• Maintain documentation and knowledge resources
• Identify opportunities to streamline processes and automate tasks
• Mentor junior team members and share knowledge
• Collaborate with users and colleagues in a visible office-based role

Key requirements

• Strong commercial IT support experience
• Excellent macOS / Apple support knowledge
• Hands-on Jamf Pro experience
• Good knowledge of Google Workspace and/or Microsoft 365
• Experience with endpoint and device management
• Exposure to Intune and Entra ID
• Ability to support both Apple and Windows environments
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer-service skills
• Confidence taking ownership of escalated issues
• Collaborative approach to knowledge sharing

• Excellent communication
• Customer-service orientation
• Collaborative mindset
• Jamf Pro
• macOS / Apple support
• Google Workspace

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