Product Manager

Overview

In this Product Manager role, you will own the roadmap for key CRM systems (Salesforce and Maximizer) to improve how staff manage relationships with students, alumni and partners. You will collaborate with cross‑functional teams to prioritise user‑centred improvements that scale with the university’s growth. You’ll lead change, champion new ways of working, and shape a data‑driven, connected CRM ecosystem that enhances the student and staff experience. This role sits at the heart of transforming digital services at UAL and offers meaningful impact in a values‑driven environment.

Pay / Benefits

• 34 days annual leave + public holidays
• competitive salary
• defined benefit pension
• family‑friendly policies including 26 weeks of full maternity or paternity pay

Responsibilities

• Own the roadmap for core CRM systems (Salesforce and Maximizer) and drive user‑centred improvements
• Collaborate with multidisciplinary teams, stakeholders and partners to shape priorities and deliver measurable outcomes
• Lead the evolution of the CRM service roadmap as part of a broader digital transformation
• Build a connected, data‑driven ecosystem to strengthen engagement with students, alumni and industry partners
• Champion and implement new ways of working across the platform and teams

Key requirements

• Experience managing and continuously improving off‑the‑shelf digital products through their lifecycle with discovery, user insight and data to prioritise roadmaps
• Extensive experience working with diverse stakeholders and external partners to deliver digital products and services
• Experience on user‑centred products, understanding user behaviours and improving journeys
• Experience of Agile and Scrum and other software/product development methodologies
• Broad understanding of enterprise technology and how digital products operate in complex organisations; Higher Education experience advantageous
• Demonstrable experience of driving and championing new ways of working while bringing people along

• stakeholder management
• collaboration
• change leadership
• Salesforce
• Maximizer
• CRM systems

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