Research Associate

Overview

Join Forrester as a Research Associate in the Consumer & Digital Services team to support analysts in shaping CX, B2C, and Digital strategy. You will help produce high-quality reports, client materials, and presentations by coordinating research efforts and leveraging data and primary research. Your work will underpin clients’ strategic decisions and bring insights from qualitative and quantitative research. This role offers exposure to cross-functional collaboration, client guidance sessions, and a path to grow within a leading research organization.

Responsibilities

• Manage research projects with assigned analysts, create project plans, track progress, and coordinate research activities
• Assist with primary and secondary research including qualitative interviews, surveys, quantitative analysis, and data integration
• Support analyst presentations with clear visuals, callouts, and storytelling through slides
• Maintain production schedule from inception to publication
• Conduct quantitative work using Forrester datasets and analyze team performance metrics via dashboards
• Coordinate use of social media platforms in research and publishing processes
• Provide client engagement support during guidance sessions, preparing for sessions and documenting action items

Key requirements

• BA/BS degree with strong academic record
• One to two years of relevant work experience
• Working knowledge of word processing and spreadsheet software
• Excellent project management and organizational skills
• Interest in consumer marketing or knowledge of retail, financial services, or healthcare a plus
• Ability to write precisely and professionally, attention to detail
• Willingness to engage with colleagues and learn about technology’s business impact
• Ability to multitask and work independently with a team under tight deadlines

• strong communication
• attention to detail
• curiosity and willingness to learn
• qualitative interviews
• online surveys
• quantitative analysis

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