Business Continuity & Insurance Manager

Overview

In this role you will strengthen ASOS’s ability to anticipate, respond to, and recover from disruptions. You’ll embed a refreshed BCDR approach, linking critical operations, technology recovery, crisis management and third-party resilience into a single Group framework. You will also manage the Group Insurance cycle, overseeing renewals, claims, broker and insurer relationships and stakeholder engagement. You’ll partner across functions to improve governance, controls and operational resilience in a fast-moving e-commerce environment. You’ll lead and mentor the Senior Risk Analyst and drive continuous improvement.

Pay / Benefits

• employee discount (ASOS)
• employee sample sales
• 25 days annual leave + extra day
• discretionary bonus scheme
• private medical care
• flexible benefits allowance

Responsibilities

• Define and embed an updated BCDR framework connecting continuity, disaster recovery, crisis management and third-party resilience
• Drive maturity improvement and transition to sustainable BCDR governance
• Oversee BCDR framework cycle, refresh BA/BC impact assessments, coordinate reviews and lessons learned
• Coordinate with Technology, Supply Chain, Digital Product, Customer, Commercial, Finance, People, Legal, Procurement and others to align recovery objectives and testing
• Ensure clear roles in a federated ownership model and accountability for recovery capabilities
• Advise on development and testing of runbooks, playbooks and recovery plans
• Own the Group Insurance cycle, manage renewals, engage brokers/insurers, link to risk profile and priorities
• Act as main contact for insurance queries, claims, and project support across the business
• Improve insurance processes, establish Insurance Champions network, and use claims/lessons learned to strengthen controls
• Provide leadership to the Senior Risk Analyst and oversee assurance, risk management and governance activities
• Support incident and crisis management activities, post-incident reviews and lessons learned
• Simplify complex topics for clear communication and practical recommendations
• Shape and execute the team strategy and roadmap
• Identify opportunities for AI, data analytics and automation in insurance and BCDR and adopt new tools where beneficial
• Support Diversity, Equity & Inclusion initiatives

Key requirements

• Significant experience in business continuity, disaster recovery, crisis management or similar role
• 2–3 years shaping or leading a BCDR programme in a diverse commercial setting
• Technical understanding of insurance programme management and renewal cycles (advantageous)
• Professional qualification in risk, insurance, resilience, or governance (advantageous)
• Strong risk and controls awareness and analytical problem-solving
• Strong negotiation and influencing skills
• Ability to align governance with commercial perspectives
• Excellent stakeholder management and relationship-building in e-commerce
• Clear verbal and written communication, ability to tailor messaging for senior audiences
• Self-motivated, proactive, and capable of managing multiple priorities in a fast-paced environment
• Desire to make a difference and add value

• Stakeholder management
• Communication
• Influencing skills
• BCDR
• risk management
• governance and controls

…