Strategic Head of Resource Planning & Performance (Hybrid)

NFU Mutual is seeking a senior leader to head Performance and Resource Planning within our Customer Service Operations. You will shape long-term capacity, budget, and multi-channel strategy across national sites, directing a team of 45 through six direct reports.

You’ll partner with stakeholders to align capacity with demand, drive continuous improvement, and evaluate emerging technologies, including AI, to enhance customer contact capability while safeguarding service excellence and financial

#J-18808-Ljbffr…